{"id":1124,"date":"2023-10-29T17:07:17","date_gmt":"2023-10-29T16:07:17","guid":{"rendered":"https:\/\/quatrepices.com\/?page_id=1124"},"modified":"2023-12-21T10:37:50","modified_gmt":"2023-12-21T09:37:50","slug":"publications","status":"publish","type":"page","link":"https:\/\/quatrepices.com\/publications\/","title":{"rendered":"Publications"},"content":{"rendered":"

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Nos publications<\/span><\/h1>\n

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Nos publications<\/span><\/h1>\n

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Nos publications<\/span><\/h1>\n

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Vous qui devez s\u00e9duire vos propres clients, quel que soit le secteur, faites-les r\u00eaver et voyager, \u00e9merveillez-les ! En un mot : enchantez-les, vous en verrez les effets sans tarder\u00a0!<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb admin_label=\u00a0\u00bbNavbar\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5″ background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb40px||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb28px||28px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb bottom_divider_height=\u00a0\u00bb52px\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb3_5,2_5″ make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.5″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb z_index=\u00a0\u00bb30″ custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb z_index_tablet=\u00a0\u00bb30″ z_index_phone=\u00a0\u00bb30″ z_index_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb3_5″ _builder_version=\u00a0\u00bb4.19.5″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb z_index=\u00a0\u00bb25″ z_index_tablet=\u00a0\u00bb25″ z_index_phone=\u00a0\u00bb25″ z_index_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb|700|||||||\u00a0\u00bb text_font_size=\u00a0\u00bb18px\u00a0\u00bb header_2_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#e96522″ header_2_font_size=\u00a0\u00bb35px\u00a0\u00bb width=\u00a0\u00bb400px\u00a0\u00bb width_tablet=\u00a0\u00bb400px\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_css_main_element=\u00a0\u00bb-webkit-hyphens: auto;||-ms-hyphens: auto;|| hyphens: auto;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

L’ENCHANTEMENT DU CLIENT, Alexandre Dubarry<\/h2>\n

Pr\u00e9fac\u00e9 par Alain Ducasse<\/p>\n

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Clients fid\u00e8les, \u00e9quipes plus motiv\u00e9es, prestige grandissant\u2026 L\u2019enchantement est LA solution lorsque la qualit\u00e9 du produit ou un prix attractif ne suffisent plus pour se distinguer de la concurrence. La cl\u00e9 pour y parvenir ? Faire d\u00e9coller la prestation ou le produit en le transcendant et en faisant vivre \u00e0 vos clients une exp\u00e9rience m\u00e9morable.<\/p>\n

Apprenez \u00e0 cr\u00e9er une relation \u00e9motionnelle forte entre vos clients, vos produits et votre marque pour accro\u00eetre votre chiffre d\u2019affaires.<\/p>\n

Gr\u00e2ce \u00e0 ce guide, riche en t\u00e9moignages et secrets de grands professionnels de l\u2019enchantement, vous saurez :<\/p>\n

    \n
  • Pourquoi enchanter vos clients fait une telle diff\u00e9rence.<\/li>\n
  • Comment enchanter vos collaborateurs et vos salari\u00e9s pour qu\u2019ils enchantent \u00e0 leur tour les clients, partenaires, fournisseurs, etc., qui contribuent \u00e0 votre image de marque.<\/li>\n
  • Les 4 secrets de l\u2019enchantement : en sollicitant les \u00e9motions et les sens de vos clients, vous transformez votre produit ou service en une exp\u00e9rience unique.<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_5″ _builder_version=\u00a0\u00bb4.19.5″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb z_index=\u00a0\u00bb10″ custom_css_main_element=\u00a0\u00bbalign-self: center;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/quatrepices.com\/wp-content\/uploads\/2023\/11\/livre-Alexandre-Dubarry-2.jpg\u00a0\u00bb alt=\u00a0\u00bbcr\u00e9er une relation \u00e9motionnelle forte avec les clients\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb vertical_offset=\u00a0\u00bb-724px\u00a0\u00bb horizontal_offset=\u00a0\u00bb-582px\u00a0\u00bb z_index=\u00a0\u00bb15″ width=\u00a0\u00bb100%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.editionsleduc.com\/produit\/433\/9782848997681\/Lenchantement%20du%20client?search_text=dubarry\u00a0\u00bb button_text=\u00a0\u00bbCommander\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.1″ custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb12px\u00a0\u00bb button_text_color=\u00a0\u00bb#0837a0″ button_bg_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb0px\u00a0\u00bb button_letter_spacing=\u00a0\u00bb3px\u00a0\u00bb button_font=\u00a0\u00bbMontserrat|600||on|||||\u00a0\u00bb button_icon=\u00a0\u00bb$||divi||400″ button_icon_color=\u00a0\u00bb#0837a0″ custom_margin=\u00a0\u00bb0px|0px|||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb12px|30px|12px|20px|true|false\u00a0\u00bb scroll_horizontal_motion_enable=\u00a0\u00bbon\u00a0\u00bb scroll_horizontal_motion=\u00a0\u00bb0|50|50|100|-1|0|1″ hover_enabled=\u00a0\u00bb0″ scroll_horizontal_motion_tablet=\u00a0\u00bb0|50|50|100|0|0|0″ scroll_horizontal_motion_phone=\u00a0\u00bb\u00a0\u00bb scroll_horizontal_motion_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset4″ box_shadow_horizontal=\u00a0\u00bb-1px\u00a0\u00bb box_shadow_vertical=\u00a0\u00bb1px\u00a0\u00bb box_shadow_color=\u00a0\u00bb#0C71C3″ locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb box_shadow_color__hover=\u00a0\u00bb#0837a0″ button_text_color__hover=\u00a0\u00bb#0837a0″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_rel=\u00a0\u00bboff|on|on|on|on\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.19.5″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.19.5″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.19.5″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb21px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    \u00ab Ce livre est un guide et une bo\u00eete \u00e0 id\u00e9es pour tous ceux \u2013 c\u2019est-\u00e0-dire \u00e0 peu pr\u00e8s tout le monde \u2013 qui ont affaire \u00e0 des clients. \u00bb <\/i>Alain Ducasse<\/p>\n

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header_2_font_size=\u00a0\u00bb35px\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb50px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

    COMMENT DIRE \u00c0 UN COLL\u00c8GUE QU’IL SENT MAUVAIS SOUS LES BRAS, Alexandre Dubarry<\/h2>\n

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    Les cl\u00e9s pour r\u00e9soudre tous les conflits \u00e9motionnels en entreprise (frustration, col\u00e8re, exasp\u00e9ration\u2026)<\/strong><\/p>\n

    APPRENEZ \u00c0 G\u00c9RER VOS \u00c9MOTIONS ET \u00c0 COMMUNIQUER SANS BLESSER.<\/p>\n

    Au travail, difficile de toujours rester \u00ab pro \u00bb face \u00e0 toutes les frustrations, contrari\u00e9t\u00e9s et autres faiblesses typiquement humaines. Alors comment dire \u00e0 un coll\u00e8gue qu\u2019il envahit notre espace ou que son attitude nous insupporte ?<\/p>\n

    \u00a0Gr\u00e2ce \u00e0 cet ouvrage \u00e0 la fois s\u00e9rieux et plein d\u2019humour :<\/p>\n

      \n
    • Reprenez le contr\u00f4le de vos \u00e9motions avec le r\u00e9flexe STOP (respirez, pensez positif et faites une activit\u00e9 que vous aimez).<\/li>\n
    • D\u00e9cryptez les raisons du blocage : en est-il conscient ? le fait-il expr\u00e8s ? pourquoi est-ce que \u00e7a vous met dans un tel \u00e9tat ?<\/li>\n
    • Pratiquez la communication non violente en suivant nos 11 commandements (contexte calme, v\u00e9ritable \u00e9coute, ni jugement ni accusations\u2026).<\/li>\n
    • D\u00e9dramatisez et identifiez le profil de votre coll\u00e8gue parmi les 35 cas mis en sketchs avec pour chaque domaine d\u2019invasion (sonore, visuelle, olfactive\u2026) une fiche pratique pleine de conseils et de phrases cl\u00e9s pour engager le dialogue.<\/li>\n<\/ul>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb60px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

      D\u00e9couvrir l\u2019Histoire de Monsieur T.<\/p>\n

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